Please note that by placing an order with us via our website you are accepting our Terms & Conditions. We aim to keep things simple, fair and easy to understand.
We wish you to receive your orders quickly and safely.
Cost of delivery for mainland UK is at standard UK rates for the speed and size of your order.
Because the safety of your order is a major priority for us, our delivery method requests a signature upon arrival at your stated delivery address. If no one is available to sign on the day of delivery, a card will be posted through your door stating delivery alternatives/options.
Tracking is available for your order.
Standard delivery costs to mainland UK for our signature on delivery service (including Northern Ireland) are GBP4.50 and will take a standard 3 to 5 working days (if not sooner).
Delivery times to Northern Ireland and the Scottish Highlands may take 5 working days.
Specified future date orders will be charged at a rate of GBP7.5 but will not be accepted beyond 14 calendar days from the date of purchase.
We will deliver to all European countries at a cost of GBP12.0, the USA at a cost of GBP16.0 (except when they beat us in the Ryder Cup)* and Canada (GBP16.0) and even to our friends in Australia and New Zealand (except when they beat us at rugby!), at a cost of GBP18.0.*
All our international deliveries will require a signature upon receipt of your goods.
Please note that on international orders you may have to pay import duties-these costs are beyond our control and therefore unfortunately will be at your expense.
Customs processes may also delay your order.
We are unable to deliver to HM Prisons or PO Boxes.
*denotes a joke.
Whilst we are confident about the quality and value for money of our products, we realize that there may be occasions when you wish to return or exchange an item.
When you order from our website, your debit or credit card or Paypal account pays us for the item(s) and you receive a confirmation email from us. You have entered into a contract with us to purchase the relevant item(s).
Please note that, under European legislation (among others Directive 2011/83/EU, as implemented by relevant national laws of member states), you have the RIGHT TO CANCEL this contract within 14 days of receipt of the goods.
If you are unable to return the item(s) to us within 14 days you must notify us of your intention to cancel before the end of the 14 day right to cancel period, either by email or write to us at:
For your convenience, you can use the cancellation form here.
Please note that your order must return to us as nature intended i.e. in new, unused condition, with all tags still attached and in the original box/packaging.
Please note that items must be returned to us without evidence of use like washing, staining, lipstick on the collar, aftershave etc. If the item(s) is returned to us not in its original condition we may not accept the return.
In any case, you must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).
We will then refund your purchase within 7 days of receiving the returned goods or proof that the order has been returned, or earlier if possible.
Please note that, for your convenience, we have included returns labels in the box with your item(s).
Please also note that the cost of postage for returned items is paid by you. We would suggest that you use recorded delivery and keep the proof of postage. If we have to pay additional postage charges on your package, we may deduct these charges from any refund we send to you.
Your parcel is your responsibility until it reaches us. Unfortunately, we are unable to accept liability for goods that are lost or damaged in transit back to us.
If you need some help or have any questions please contact our Customer Services area who will be delighted to assist you.
As long as any goods you send back to us are in their original condition and in the original box/packaging, we will refund your purchase within 7 days of receiving your package or proof that the order has been returned.
Shirts may be returned to us free of charge in the case of exchange for a different size of the same style. We will reimburse any postal costs incurred to your account/card.
Please note that we cannot exchange items for a different style of shirt. If you would like to change to a different style please return the initial order and order the new style via our website.
We endeavour to ensure that there are no errors in our website, including pricing errors.
For example, our standard shirt cost is GBP75 to GBP85-if we have made an obvious schoolboy error like publishing GBP7.5 or GBP750 (and this is not noticed by you), we will rectify the mistake as soon as possible but we will not be held to obvious errors against us - this clearly works by ways and for our mutual protection.
If we have made an error by sending you the wrong size or style of shirt, please return the item and accept our apologies-any postal costs incurred will be credited to your account/card.
We aim to not to have any disputes with our valued customers, but by accessing our website, please note that you accept that the laws of England and Wales govern all conditions of use and any disputes that may arise between yourself and Jack Carter and related companies.
This policy (together with our T&C and other documents/policies referred to therein) sets out how we may collect any personal data from you, or that you provide to us, and how this data will be processed by us.
Please read the following carefully in order to understand our practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is BH Co Holdings Ltd, 71-75 Shelton Street, London. WC2H 9JQ (owner of the Jack Carter London/Jack Carter Menswear brands/website).
We may collect and process the following data about you:
Information that you provide by filling in forms at www.jackcartermenswear.com (our website), including information provided by you at the time of registering to use our site, subscribing to our services, posting material or requesting additional services. If you contact us, we may keep a record of that correspondence.
Details of transactions you carry out through our site and of the processing of your orders.
Details of your visits to our site/how you use our site so that we can improve our service.
IP Addresses & Cookies
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing activity and does not identify you or any individual. For this reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more tailored service. They assists us to:
Estimate our audience size and usage.
Store information about your preferences thus allowing us to tailor our website/service according to your/our customers needs/preferences.
Recognise you when you pay a return visit to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse our cookies. However, please note that this may mean that you are unable to access parts of our website. Unless you refuse cookie activation our website will issue cookies when you log on.
We are committed to protecting the security of your data and store the personal information you provide in computers with restricted access that are located in controlled facilities.
Where we have given you (or where you have chosen) a password to access certain parts of our website, you are responsible for keeping this password safe and confidential.
In the interests of your security, please do not to share a password with anyone and we advise that you regularly re-set it.
When we transmit sensitive information such as your credit card number and address details over the internet, we protect your data by using encryption certificates and the Secure Sockets Layer (SSL) protocol – this is the industry-standard for protecting web communications.
We use information held about you in the following ways:
Process your orders, notify you of your order status and inform you of special offers and promotions, changes to our service, the administration of our website. If you shop with us and use a payment card, or for a payment authorisation, we may collect payment card information from you (as is the online retail industry standard).
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. Except as outlined above, we will not pass your details on to third parties without your express consent.
We may disclose your personal information to any member of our group i.e. our ultimate holding company and any subsidiaries, as defined in section 736 of the UK Companies Act 1985. We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business/assets.
If Jack Carter London is materially acquired by a third party, the personal data held by it about its customers will be one of the transferred assets.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at our registered office at BH Co Holdings Ltd, 71-75 Shelton Street, London. WC2H 9JQ.
Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.